Refund Policy

1. Overview

At Cerebraltec Ltd ("Cerebraltec", "we", "us", or "our"), we are committed to your satisfaction. This Refund Policy explains your rights regarding refunds for services purchased through cerebraltec.com. By purchasing our services, you agree to this Refund Policy.

2. Service Fees and Billing Structure

2.1 Initial Assessment Fee

Upon completion of your IQ assessment, you will be charged a one-time processing fee between $0.50 and $2.00 USD. This fee covers:

• Processing and analysis of your assessment results
• Generation of your initial IQ score report
• Server and computational resources
• Access to your results dashboard for 7 days

This initial assessment fee is non-refundable as the service is delivered immediately upon payment.

2.2 Subscription Service

After 7 days from your initial assessment, you will be automatically enrolled in our monthly subscription service, which may be charged up to $49.90 USD per month. The subscription includes:

• Unlimited access to premium IQ tests and assessments
• Detailed performance analytics and progress tracking
• Personalized cognitive training programs
• Access to exclusive educational content
• Regular updates and new test modules

3. Refund Eligibility

3.1 Trial Period Cancellation

You may cancel your subscription at any time during the 7-day trial period. If you cancel within the trial period, you will not be charged the monthly subscription fee. The initial assessment fee remains non-refundable.

3.2 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on your first monthly subscription payment. If you are not satisfied with our service within 30 days of your first subscription charge, you may request a full refund of that payment by contacting our customer support.

3.3 Standard Refund Policy (After 30 Days)

After the initial 30-day period, refunds may be issued at our discretion in the following circumstances:

• Technical Issues: If you experience persistent technical problems that prevent you from accessing our service, and we are unable to resolve them
• Duplicate Charges: If you have been charged multiple times for the same billing period
• Unauthorized Charges: If charges were made without your authorization (subject to investigation)
• Service Unavailability: If our service is unavailable for an extended period (more than 7 consecutive days)

4. How to Request a Refund

4.1 Refund Request Process

To request a refund, please follow these steps:

1. Log in to your account at cerebraltec.com
2. Navigate to "My Account" → "Billing & Subscription"
3. Click on "Request Refund" and fill out the refund request form
4. Provide your order number and reason for the refund request
5. Submit the form and wait for email confirmation

Alternatively, you can contact our customer support team directly at support@cerebraltec.com

4.2 Required Information

When requesting a refund, please provide:

• Your account email address
• Transaction ID or order number
• Date of the charge
• Reason for refund request
• Any relevant documentation or screenshots

5. Processing Time and Method

Note: While we process refunds promptly, it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution's policies.

6. Cancellation Policy

6.1 How to Cancel Your Subscription

You can cancel your subscription at any time by:

• Logging into your account and navigating to "My Account" → "Subscription"
• Clicking "Cancel Subscription" and following the prompts
• Confirming your cancellation via the email we send you

6.2 Effect of Cancellation

When you cancel your subscription:

• You will continue to have access to premium features until the end of your current billing period
• No future charges will be made to your payment method
• Your account will revert to basic access after the billing period ends
• Your test results and data will be preserved for 12 months

7. Partial Refunds

We do not offer partial refunds for unused portions of a subscription month. If you cancel your subscription, you will retain access to premium features until the end of your current billing period.

8. Disputes and Chargebacks

Before initiating a chargeback with your bank or credit card company, we encourage you to contact our customer support team. We are committed to resolving any issues promptly and fairly. Initiating a chargeback may result in the immediate suspension of your account.

9. Special Circumstances

9.1 Promotional Offers

Refund policies for promotional offers, discounted subscriptions, or special packages may differ from our standard policy. Specific terms will be clearly stated at the time of purchase.

9.2 Gift Subscriptions

Gift subscriptions are non-refundable once the gift code has been redeemed. If unredeemed, the purchaser may request a refund within 30 days of purchase.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified policy.

11. Contact Information

12. Your Rights

Nothing in this Refund Policy affects your statutory rights as a consumer. If you are a resident of the European Union, you may have additional rights under EU consumer protection laws.

13. Frequently Asked Questions